FAQ
" F.A.Q - Frequently Asked Questions "
What are your shipping times and costs?
- Metropolitan France
Delivery times are 2 to 5 days in Metropolitan France.
Delivery costs are free in Metropolitan France.
- United States & Canada:
Print-on-demand items: standard delivery (5 to 14 business days) Price €14.90.
Handcrafted items: standard delivery (8 to 20 business days) Price €24.90.
- European Union:
Print-on-demand items: standard delivery (3 to 10 business days) Price €9.90.
Handcrafted items: standard delivery (3 to 10 business days) Price €9.90.
- French Overseas Departments (DOM):
Print-on-demand items: standard delivery (5 to 14 business days) Price €19.90
Wax Fabrics & Clothing
- What is wax print fabric?
Wax print fabric is a popular African fabric, known for its colorful and vibrant patterns. It is made from cotton and is renowned for its quality and durability.
- How to care for wax print clothing?
We recommend hand-washing wax print clothing in cold water with a mild detergent. Avoid tumble drying and high-temperature ironing. To preserve the vibrant colors, it's best to wash them separately.
- Will the colors of wax print fabrics fade?
Although the colors of wax print fabric are very durable, it's still possible for them to bleed slightly during the first few washes. We advise washing your new clothes separately.
- Are the clothes handmade?
All our wax print garments are handmade. We work with Ivorian artisans
Eco-friendly Clothing
- What materials are used for eco-friendly clothing?
Our eco-friendly clothing is made from organic cotton, linen, and recycled materials. These materials are produced in an environmentally and worker-friendly manner.
- Why choose eco-friendly clothing?
By choosing eco-friendly clothing, you help reduce your environmental impact. The production of these clothes requires less water, less energy, and generates less waste.
- Is eco-friendly clothing good quality?
Yes, our eco-friendly clothing is of very good quality. The materials used are robust and durable, and the finishes are carefully crafted.
Can I return an item?
Our return policy lasts 14 days. If 14 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.
All DTF printed items are not refunded or exchanged unless there is a printing defect or an error by the printing service.
Handmade items can be refunded, but you are responsible for the return shipping costs.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a few days.