Return and Delivery Policy
RETURNS & DELIVERIES
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Our policy lasts 14 days. If more than 14 days have passed since your purchase, unfortunately we cannot offer refunds or exchanges.
To be eligible for a return, your item must be unused and in the condition you received it. It must also be in its original packaging.
All DTG printing items are not refunded or exchanged except in the event of a printing defect or error by the printing service.
Artisanal items (Handmade) can be refunded, the return is at your expense.
To complete your return, we require a receipt or proof of purchase
Once your return has been received and inspected, we will email you to let you know that we have received the returned item. We will also let you know if your refund is approved or declined.
If approved, your refund will then be processed and your original credit card or payment method will be automatically credited within a few days.
Delayed or missing refunds (if applicable)
If you haven't received a refund yet, double-check your bank account first.
Then contact your credit card company, as it may take some time for your refund to appear officially.
Then contact your bank. Posting a refund is often preceded by a processing time.
If you have taken all these steps and still have not received your refund, contact us at the following address:
info@djekoowax.com
Sale or promotion items (if applicable)
Only regular priced items are refundable. Unfortunately, sale or promotion items are not, nor are print-on-demand items.
Exchanges (if applicable)
We only replace items that were originally faulty, damaged or incorrectly sized. If you need to replace yours with the same article, send us an e-mail at info@djekoowax.com send your article to: 3 impasse des fleurs, L'Houmeau, 17137, France.
Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the equivalent value of the returned item. Once the returned item has been received, a gift voucher will be sent to you by post.
If the item was not marked as a gift at the time of purchase, or if the gift giver had the order sent to themselves with the intention of delivering it to you later, her that we will send the refund and she will therefore know that you have returned her gift.
Dispatch
To return your product, you must send it to the following postal address: 3 impasse des fleurs, L'Houmeau, 17137, France.
The shipping costs associated with returning your item are your responsibility. They are not refundable.
Depending on where you live, the time it takes to receive your product may vary.
All Free Colissimo, Relais Pickup and Mondial Relais deliveries only concern metropolitan France.
For print-on-demand items, we use a specialist supplier. The delivery time may be longer (2 days) due to production time.
For Overseas deliveries, please contact us:
info@djekoowax.com
If you are shipping an item worth more than €50, we recommend using a trackable shipping service or insuring your shipment. We do not guarantee that we will receive the returned item.